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Terms & Conditions / Legal Service Agreement

At Polymach 365, transparency and trust are the foundation of every project we undertake. These Terms & Conditions outline the mutual responsibilities, legal rights, and service guidelines that govern our CNC machining, engineering, prototyping, and manufacturing operations. By using our website or engaging our services, you agree to comply with the policies here, designed to ensure clarity, protection, and a professional working relationship for both parties.

We work closely with expert advisors and legal professionals to maintain compliance, protect intellectual property, and ensure transparency across all manufacturing and engineering services we provide.

Legal & Compliance Policy

1. Regulatory & Industrial Compliance

We comply with all applicable industry regulations and certifications, including:

  • ISO manufacturing and quality standards

  • Workplace safety and labor laws

  • Environmental and waste management guidelines

  • Governmental and industrial compliance requirements

We continuously monitor changes in regulatory standards to ensure ongoing compliance in production and documentation.

2. Health, Safety & Environmental Responsibility

We maintain a safe and environmentally responsible workplace guided by:

  • Safety training and PPE compliance

  • Equipment inspections and hazard controls

  • Waste reduction, pollution control, and recycling protocols

  • Emergency response and risk management systems

We aim to reduce industrial impact and promote sustainable manufacturing practices.

3. Data Protection & Confidentiality

All customer information is protected through secure data storage and strict access control.
We ensure:

  • Confidential handling of drawings, CAD files, 3D models, prototypes, and tooling data

  • Secure digital infrastructure and encrypted communication

  • Signed NDAs and compliance agreements upon request

No information is shared without explicit written consent.

4. Intellectual Property Rights

All customer IP remains the sole property of the customer.
Any proprietary processes, fixtures, molds, or tooling created by Polymach 365 remain our internal IP unless specifically transferred through written contract.

We enforce strict protection against copying, reverse engineering, or unauthorized duplication.

5. Order Acceptance, Modification & Cancellation

  • All orders must be confirmed through written approval or formal purchase order.

  • Design changes after approval may affect cost and delivery schedule.

  • Custom manufactured parts are non-returnable and non-refundable.

  • Cancellations must be submitted in writing and may incur charges based on work completed.

6. Delivery, Warranty & Liability

  • Delivery schedules are projections based on material availability and process workflow.

  • Liability is limited to replacement or repair of defective components.

  • Warranty does not cover misuse, altered conditions, or external installation errors.

  • We are not responsible for consequential or indirect business losses.

7. Payment Terms

      Standard terms:

    • 50% Advance + 50% before dispatch (unless mutually agreed)

    • Late payments may incur additional fees or production delays

    • International projects require full prepayment or LC-based terms

8. Anti-Corruption & Ethical Business Conduct

We follow a strict zero-tolerance policy regarding:

  • Bribery, corruption, or financial misconduct

  • Conflict of interest or fraudulent behavior

  • Unethical sourcing or labor exploitation

We conduct ethical audits to ensure suppliers meet compliance standards.

9. Partner & Supplier Code of Conduct

All suppliers and subcontractors must comply with:

  • Ethical labor standards

  • Quality and material traceability

  • Human rights and worker protection policies

Non-compliance may result in contract termination.

10. Dispute Resolution & Governing Law

All disputes shall be resolved under the jurisdiction of [City / State / Country].
We encourage amicable dispute resolution prior to legal escalation.

11. Updates to Policies

We reserve the right to update or revise these terms at any time.
Changes will be posted on the website and considered effective immediately.

12. Contact & Legal Support

For inquiries regarding legal compliance or agreements:

Polymach 365


✉ Email: sales@polymach365.com

🌐 Website: https://polymach365.com/